If you are dissatisfied for any reason 7 (seven) months after receiving your animal, you may return it for a replacement.
We are the first in this industry to offer this type of Warranty.
Please read all terms and conditions of this Warranty before placing any orders.
Warranty
We have been in the reptile breeding and shipping business for over 30 years and have
provided thousands of customers with the finest in captive bred colubrids and boids.
South Mountain Reptiles is so sure you will be satisfied with the quality of your SMR
reptile that we offer an unprecedented warranty.
Upon receipt, if for any reason you are not satisfied with the reptile(s) we sent, you may
return them within 48 hours for replacement or credit. Return shipping expenses are the
responsibility of the customer unless prearranged otherwise.
Additionally, we offer the following. After seven months, the colors and markings
of your reptile will have changed due to maturing.
At any time after seven months, if you are dissatisfied for any reason, you may return
it for a replacement.
Replacement animal(s), if available, will be the same subspecies and type originally
ordered unless otherwise mutually agreed upon. Size and age of replacement animal(s) may vary.
In the event we do not have a suitable replacement animal(s), a hatchling of the same subspecies
and type will be sent to you at the next earliest hatch. Only healthy animals may be returned.
You are responsible for all shipping expenses and for the health of the returned animal(s) as
verified by our Veterinarian. Veterinary examination will be at our expense. Replacement
animal(s) will not be shipped until verification of the good health of the returned animal(s) is verified.
Terms & Conditions
All reptiles will be in outwardly good health and condition and we guarantee proper determination of gender.
Unless otherwise mutually agreed upon, for domestic destinations, all snakes will have been voluntarily feeding on
appropriately sized Mus musculus, common laboratory mice.
All domestic orders will be prepaid by way of Visa, Discover or Master Card credit or debit cards, PAYPAL, personal
or company check, money order, bank check, cashier’s check or bank wire.
Some fees and restrictions may apply to international order payments. Checks must be payable to Don Soderberg or South
Mountain Reptiles and must clear both banks prior to shipping. Due to current next day carrier policy, any live arrival
guarantees are honored by South Mountain Reptiles only. This live arrival policy applies only to shipments with domestic
destinations. Since the live arrival guarantee is strictly SMR policy, please, do not contact the carrier in the event of d.o.a. shipments.
Unless we are not able to supply the type(s) of animal(s) you order that were secured by prepayment or deposit, no refunds will be given.
In some situations, we may offer compensation in the form of credit to be used only at South Mountain Reptiles.
Domestic orders are usually shipped via door-to-door service without the hassle of picking it up at your airport.
This domestic door-to-door (usually next day delivery) shipping and handling service is available throughout most of the
contiguous U.S. and will be prepaid prior to shipping. We can ship up to 20 neonate snakes per box. This shipping fee does
NOT apply to each animal you order. If you elect to have it shipped to any other location for direct delivery, the fee
will be $35.00 per box. There are no other shipping and handling fees associated with weekday door-to-door, domestic
service. Those animals shipped via door-to-door carriers will be guaranteed to arrive alive only if the package is
personally handed to the customer (or an agent of the customer) on the first delivery attempt. Packages not handed
directly to the customer (or agent of customer) by express customer request or via signature waivers with the carrier,
are exempt from our live delivery guarantee. In cases of delayed deliveries (or other problems associated with shipping),
please contact us at (830)964-3200. As the shipper, we can expedite delivery more quickly here than you can.
You may alternately choose airline cargo which is available to most major U.S. airports. The premium counter-to-counter
service must be prepaid prior to shipping. At this time, the cost for domestic airline cargo (Delta Dash) is $120.00.
Airline service is only offered by appointment. We're very far from an airport and usually only ship via the airlines
once a month.
If your package is shipped via the airlines, all reptiles will be guaranteed to arrive alive if picked up within four
(4) hours of flight arrival and if the temperature is above 40 degrees F.. There are no guarantees by us for shipments
delayed or lost by the airline carrier, but claims may be made directly to the airline carrier. In the event of
dissatisfaction, you are responsible for notifying us within 48 hours of flight arrival. If you elect to return the
reptile(s), you will be responsible for all expenses required to properly and safely return the reptile(s).
DEPOSITS: If the animal(s) you want are not in stock, deposits will be accepted on selected hatchlings.
The deposit amount will be 25% of the purchase price of the snake(s) only. Since shipping arrangements will
be made at the time of purchase, shipping charges will not be included in the deposit. Prospective buyers will be
contacted when the animal(s) are ready to ship and they will have 10 days from that date in which to pay the balance
for the animal(s) in full (plus shipping). If balance due is not received by the end of the 10 day period, the snakes
will be sold to the next person(s) on the list and all monies paid to that point will be forfeited to South Mountain
Reptiles. Our NO REFUND policy applies here, however that credit may be applied to other purchases during that breeding
season. In rare cases where partial deposit refunds are granted, a 20% fee will be assessed.
All animals offered for sale will be sold on a first-come, first-served basis. No-one will be put ahead of another on
the Deposit or Prepaylists for any reason except as outlined in our deposit policy.
Deposit dates will be strictly adhered to.
This price list on this site is updated periodically. Prices may change without notice.
Derzeit sind wir leider nicht in der Lage unsere Tiere nach Europa zu
exportieren. Sollten wir uns entscheiden eine Exporterlaubnis zu
beantragen und den Versand außerhalb der Vereinigten Staaten wieder
aufzunehmen, werden wir diesen Hinweis entfernen und gerne ihre
Bestellungen entgegennehmen.
Wir bedanken uns im Voraus für ihr Verständnis.
